If you’re looking for information about us or about this site, this is the right place. We’ll post the most Frequently Asked Questions on this page on a regular basis.

  1. What if I forgot my account password?
  2. How long do I have to take the course?
  3. Can I retake a course I purchased?
  4. How do I know my online credit card transaction is secure?
  5. What are my payment options?
  6. What proof do I have that I completed and passed a course?

1) What if I forget my account password?

If youve forgotten your password, you can have the site email it to you. Click the Support link in the left navigation bar, and then click the link in the Forgotten Password topic. Enter your email address, click send, and then check your email. You should receive your password in an automated email within a few minutes. If you try this approach and are still having problems, contact Technical Support at (502) 254-1506.


2 ) How long do I have to take the course?

Courses have a six-month time limit on them from the date of purchase, after which you can no longer take the course. If you would like access to the same content again, you will need to repurchase.


3 ) Can I retake a course I purchased?

You can retake a course as many times as you’d like within the six-month timeframe. Please note that each time you take a course, your previous test score is reset and is irretrievable. This does not apply to test-outs. You only have one chance to pass a Test-out.


4) How do I know my online credit card transaction is secure?

The WBFAA Training Portal uses 128-bit SSL encryption for its financial transactions. You can verify our security certificate by double-clicking on the lock-icon that appears in the lower-right of your browser when you’re purchasing a course. Double-clicking the lock icon will display the certificate which is issued by Starfield Secure Certification Authority.


5) What are my payment options?

The WBFAA Training Portal currently accepts VISA, MasterCard and American Express. If you’d like to pay by Purchase Order or some other method, please contact us. Personal checks will not be accepted for payment.


6) What proof do I have that I completed and passed a course?

At the end of each course, you can print your site-generated certificate. You can also come back and reprint that certificate from your Transcript page.

 
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